Personal data policy

At Troax, we highly value your privacy. This Personal Data Policy is designed to transparently inform you about our practices regarding the handling of your personal information. This applies when you visit our websites (troax.com, drawit.troax.com, shelf.troax.com, and quickguard.troax.com), interact with our forms, engage with our social media platforms, subscribe to our newsletter, or register in our CRM system. Personal data encompasses any information that can be used to identify you, including, but not limited to, your name, contact details, and photographs.

We securely store your contact details in our CRM system upon receiving them through our forms on any of the aforementioned websites or when you provide these details to us directly. This data is essential for us to provide you with tailored services and relevant product information.

With your explicit consent, we use your contact information to send you updates about Troax, including information about our products, safety updates, and changes to this Personal Data Policy. You can withdraw your consent at any time using the unsubscribe link in our newsletters.

We collect personal data such as your name, postal and e-mail addresses, phone number, and other relevant contact details during your interactions with our staff, whether through email, phone, online, or in person. If you are a customer, we also maintain a record of your purchases to provide personalized service and support.

Troax engages with select third-party service providers for specialized tasks. We share your personal information with these providers under strict confidentiality agreements and only for specific purposes. Disclosure of your information to others is done with your explicit consent or when necessary to comply with legal obligations, enforce our terms, or protect our rights.

As Troax operates globally, we may transfer personal data across borders in compliance with international data protection regulations. For EU/EEA residents, Troax AB processes their data, ensuring adherence to robust privacy standards.

Through third-party analytics, we gather data about your interactions with our websites. This includes device locations, browser types, and usage patterns. We may use cookies and similar technologies for these analyses, and you can control these through your browser settings

We utilize tools such as Google Analytics, Google Search Console, Google Tag Manager, and Hotjar to analyze and improve the user experience on our websites. These tools help us understand user behavior and website performance.

Our interactions with social media platforms involve additional data processing. These platforms may use tracking technologies to collect information about your engagement with our content, contributing to our social media strategy.

We are committed to the privacy of younger individuals. Our websites and services are not targeted at persons under 16, and we do not knowingly collect data from this demographic.